1. DEFINITIONS

In these terms and conditions:

a. 'Honeysuckle Barn’ means Jennifer LeMessurier. trading as Honeysuckle Barn

b. 'Full House' rate means a rate applied that includes use of all bedrooms at the property regardless of how many bedrooms are required.

c. 'Weekend' means Friday & Saturday, or Saturday & Sunday (when consecutive)

d. 'Midweek' means Monday, Tuesday, Wednesday and Thursday

e. 'Public Holiday' means any Victorian gazetted public holiday

f. 'Special Period' means any period of time denoted as a 'special period' by Honeysuckle Barn as shown on the 'availability calendar' on the Honeysuckle Barn website and can include (but is not limited to) School Holidays, Public Holidays and days surrounding public holidays.

g. 'Availability Calendar' means the calendar shown on the Honeysuckle Barn website that indicates availability for each property.

h. 'Extras' means any additional item purchased via the Honeysuckle Barn website including (but not limited to) catering, massage, flowers, wine, arrival hampers etc.

i. 'Credit Voucher' means credit that may be applied to future accommodation booking with Honeysuckle Barn.

j. 'Pre-Authorisation' means a credit card authorisation that will hold a predetermined amount of funds on the user’s credit card account for a period of 7-8 days following the conclusion of a stay. During this period, these funds cannot be accessed. If no charges are brought against the pre-authorisation in this time, the funds will be released back to the user’s credit card account after 7-8 days, depending on the card issuer.

k. 'Code Red-Fire Danger Day' means a day declared by the CFA as a Code Red Fire Danger Day as per the CFA website www.cfa.vic.gov.au.

2. BOOKINGS

a. The name of the person on the original booking form remains the sole contact and is responsible for the property booked and all communications with Honeysuckle Barn.

b.

c. Online bookings made less than 48 hours prior to arrival must be confirmed by calling our office during business hours on +61 0417 731 884 .

d. If, due to a system error that has caused incorrect rates to be calculated, Honeysuckle Barn has to amend the rate of a property after it has been booked and/or paid online, Honeysuckle Barn the guest making that booking/payment may cancel the booking within 48 hours of being notified of the amended rate, at no penalty.

e. Weekend bookings attract a minimum two-night rate. Weekend nights are Friday & Saturday or Saturday & Sunday.

f. Midweek nights are Monday - Thursday unless including a weekend night.

g. Public holidays and nominated special periods will attract minimum stays and full house rates.

h. Guests will be required to pay an additional fee if changes to bedding configurations are requested or if additional rooms are used.

l. Honeysuckle Barn reserves the right to refuse any booking.

j. Minimum stay of 2 nights minimum applies to all bookings

3. EXTRAS

a. Restaurant reservations, massage and spa services or activities, should be booked at least 2 weeks in advance to secure your preferred choice and date.

b. No refunds will be given on 'extras' if cancelled or changed less than 7 days prior to the commencement of the stay.

c. Extras such as flowers, wine, chocolates etc may be delivered if at least 7 days’ notice is provided. If arrangements need to be made to deliver these to the house that has been booked, then an additional concierge service fee may apply.

4. PAYMENT TERMS

a. Payments may be made by , Visa Card, Mastercard or Bank Transfer.

b. Payments in full must be made at time of booking if the arrival date is within 45 days of booking.

c. A non-refundable deposit of 25% of the total booking rate is required (unless by prior arrangement with Honeysuckle Barn) when booking 45 days or more in advance of the commencement of a stay.(This deposit is non-refundable in the event of cancellation. (See 7. CANCELLATIONS below.)

d. Accommodation will usually not be held without a deposit other than in exceptional circumstances, at the discretion of Honeysuckle Barn. In this situation an arrangement may be made by calling Honeysuckle Barn – 0417 731 884 or emailing jennfier@lemessurier.net

e. If paying an initial deposit by bank transfer, the bank transfer must be completed within 48 hours to prevent the booking being cancelled. Please use booking number as a reference. 

f. All balances must be received no less than 45 days prior to commencement of booking.

g. Failure to comply with these payment terms may result in your booking being cancelled by Honeysuckle Barn with no refund of any deposit paid.

h. Payments may be made with a maximum of two transactions, either by credit card or direct deposit.

5. PROCESSING FEES

a. Our processing fee is intended to cover the cost of credit card fees applied by the bank. We encourage you to review detailed information about our processing fees that are as follows:

Visa or Mastercard attract a 1.5% surcharge.

American Express or Diners Club attract a 3.5% surcharge.

Bank Transfers - no processing fees apply to Bank Transfers.

6. WINE Purchase POLICY

a. A selection of wine is available on site, prices are nominated at the site.  At conclusion of your stay payment for wine consumed will be required.  Failure to declare consumption will result in return of security returned less any unpaid charges including win consumed

7. CANCELLATIONS & BOOKING CHANGES

a. All requests for cancellations and changes to bookings must be emailed to jennfier@lemessurier.net . Please include the booking name, dates, property name & reason for cancelling in your request.

b. This section applies to bookings made direct with Honeysuckle Barn. For bookings made through Third-Party Agents (e.g. Air BnB, Booking.com, Home Away etc), the terms & conditions of the relevant Third-Party Agent will take precedence over these terms in the event of any inconsistency.

c. This section is subject to 8. COVID19 POLICY below.

d. Cancellations/Changes more than 45 days prior to stay:

All bookings may be cancelled or changed no less than 45 days prior to the commencement of the stay without loss of value, though the 25% deposit remains non-refundable. Honeysuckle Barn will offer, at the election of the guest, a new booking (subject to availability) or credit note for the full value of the booking (including deposit).

e. Cancellations/Changes less than 45 days but no less than 14 days prior to commencement of stay:

Honeysuckle Barn will offer, at the election of the guest, a new booking (subject to availability) or credit note for the full value of the booking (including deposit). Refunds will incur a 50% loss of value of booking.

f. Cancellations/Changes less than 14 days but no less than 48 hours prior to commencement of stay:

Honeysuckle Barn will offer, at the election of the guest, a new booking for the full value of the existing booking (subject to availability) less an administration fee of $100, or a credit note for 75% of the full value of the booking, or $100, whichever is less. Refunds will not be provided.

g. Cancellations/Changes less than 48 hours prior to the commencement of the stay will not be permitted, other than in exceptional circumstances at the discretion of Honeysuckle Barn.

h. Travel insurance is recommended for medical and cancellation coverage.

8. COVID19 POLICY

All bookings made after 23rd March 2020 are subject to the following special provisions:

If the guest is unable to travel to the accommodation on the reserved dates due to Government Issued Travel Restrictions, the guest can choose from the following options:

Option 1. Change booking for full value (including deposit) to alternative dates.

Option 2. Credit Note issued for full value (including deposit)  to be used at a future date, except if the guest booked via a Third-Party Agent (e.g. Air BnB, Booking.com, Home Away etc), the value of the credit note will be less any commissions and fees retained by the Third-Party Agent.

Credit vouchers are valid for new bookings where the stay is commenced within 12 months from the date of issue.

9. CREDIT NOTE POLICY

a. Credit notes are issued with 12 months validity and cannot be extended.

b. Credit notes should be treated as cash and cannot be replaced in the event of being misplaced, lost or stolen.

c. Credit notes must be redeemed in full on a single booking. No refunds or reimbursements will be provided for unused portions of credit notes.

d. Credit notes are not redeemable for cash.

e. Cancellation of accommodation booked using a credit note is final. No refund or replacement credit note will be issued.

10. PRE-AUTHORISATION/SECURITY BOND

a. Honeysuckle Barn reserves the right to debit the credit card provided for payment as pre-authorisation or withhold funds from the cash security bond, for any fees incurred during your stay including, but not limited to, additional cleaning, excess rubbish removal, extra bedrooms occupied, extended stays, late check outs, smoking in a property, lost keys & any additional locksmith fees, unnecessary maintenance attendance, repairs or damage to property.

11. ACCOMMODATION TERMS OF USE

a. Check-in time is 3pm on the day of arrival and check out is 11am unless specified otherwise.

b. Keys can be collected from a key box at the house or in person from the Honeysuckle Barn or as agreed reception during business hours. It is the responsibility of the guest to make arrangements with our office for alternative key collection outside of business hours.

c. Keys should be returned to the key box or to Honeysuckle Barn reception no later than 12pm midday on the day of departure. Keys misplaced or not returned to will incur a minimum $50 key collection fee.

d. Early Check-ins and Late checkouts are subject to availability and may incur additional fees.

f. Due to unforeseen circumstances Honeysuckle Barn may occasionally need to cancel  your booking if so alternative accommodation of similar value & style will be offered where possible.

g. Please respect the privacy of our local community and neighbours. If a guest’s behaviour or noise level is unreasonable, a warning will be given and ignoring this will result in the cancellation of the booking without refund.

h. Requests for assistance or maintenance may result in a minimum $100 call out fee where the guest is at fault and/or the call out is not deemed to be of an emergency nature. This fee will be payable at the time of the call out and must be paid to the agent attending the callout as appointed by Honeysuckle Barn.

j. All properties are non-smoking, failure to comply will result in a minimum $200 fine. Guests may smoke outside but must be responsible for disposing of any cigarette buts and emptying their ashtrays before departure.

k. Excess Rubbish Removal fees may apply if the amount of rubbish left at the property is deemed over and above what should be reasonably expected for the length of stay and number of guests.

l. As pet friendly property there maybe a $50 fee to cover general cleaning. An additional fee will be applied if excess cleaning is required after departure.

m. Rates apply for any additional guests staying at the property that were not included as part of the original booking. Please advise Honeysuckle Barn and make necessary payment for additional guests. Should additional unpaid guests be found to have stayed, additional guest fees will be charged to the credit card provided upon booking.

n. Honeysuckle Barn properties are offered on the basis of private, residential usage only. Events, functions, parties and gatherings are not permitted at any Honeysuckle Barn property under any circumstances. Should this occur, you will be requested to vacate the property immediately and your booking will be cancelled without refund.

o. Guests are expected to leave the property in a neat and tidy manner on departure. This includes washing and putting away dishes, returning all items to their original position, all food items removed from fridges, barbecues cleaned, ovens and microwaves wiped out and rubbish placed in appropriate bins. Additional cleaning fees (minimum $50) may apply if the property is not left in a presentable condition.

p. Guests are required to turn off lights, appliances and lock doors and windows upon departure.

q. A minimum key replacement fee of $50 will apply if property keys are not returned on departure. Additional locksmith fees may also apply if locks require replacement due to the loss of keys.

r. When a property is booked for eight nights or more, a complimentary refresh service including fresh linen and towels is provided.

12. CODE RED FIRE DAYS

a. In the event of a Code Red - Fire Danger Day being declared for our region, Honeysuckle Barn the following procedure will apply:

Guests currently in-house will be given the option to vacate the property prior to 5pm the evening before the code red day and will be issued a credit for the remainder of their stay.

Guests due to check-in on the code red day will be called and advised of the fire risk warning and provided with a credit voucher for an alternative stay date.

Honeysuckle Barn may decide to cancel bookings in the event of a code red day if the property is located in a high-risk area and reserves the right to issue a credit note under these circumstances.

All guests that decide to cancel their accommodation or have been advised not to attend will be issued with a credit voucher for a future stay equal in value to the balance of their stay.

13. COMPLAINT RESOLUTION POLICY

a. Should you have a need to raise a complaint we prefer that you make contact with Honeysuckle Barn at the first available opportunity during your visit. We will then attempt to rectify or resolve the matter so that you can continue to enjoy your stay. Our housekeepers take a high level of care with our houses however should you feel that something may have been overlooked please bring this to our attention so that we can resolve. It is our aim to ensure that all our guests enjoy their stay. Any complaint raised during checkout or after your departure will be noted and acted on where appropriate, however we will not consider compensation if we were not given the opportunity to fix or rectify matters at the time the issue occurred.

14. LOSS AND DAMAGE

a. Whilst you are in residence, you are fully responsible for all breakages and damage caused to the property, its furniture and fittings. Any breakages, damage or loss must be reported to Honeysuckle Barn immediately.

b. Honeysuckle Barn reserves the right to request payment in full and/or charge repair/replacement costs to the guest credit card provided as pre-authorisation, or by withholding the cash security bond, in the event of property damage or theft either accidentally, maliciously or through negligence on the guest’s behalf.

c. All properties are privately owned, Honeysuckle Barn cannot be responsible for the failure of utilities, services, equipment or appliances however every attempt will be made (within reason) to rectify the issue. If issues cannot be resolved, we may relocate guests to an alternative property of similar value & style.

d. Honeysuckle Barn is not responsible for the security of your belongings and encourages you to ensure your accommodation is secure when not occupied.

e. Any belongings left in the property that are unclaimed within 7 days from date of departure will be donated to local charity organisations. Any items claimed need to be collected within 7 days or can be returned C.O.D (cash on delivery).

15. ADDITIONAL COSTS

a. Honeysuckle Barn reserves the right to debit the credit card provided as pre-authorisation, or withhold funds from the security bond, or request payment in full of any outstanding charges that apply to your booking. This includes, but is not limited to extra cleaning, rubbish removal, additional guests, extended stays, extra bedrooms occupied, smoking penalties, lost keys, callouts, repairs or damage to property.

b. All fees listed in this document are subject to change without notice.

16. Other Policy

The property and its contents, equipment and appliances are checked regularly and believed to be in good working order. The proprietors of Honeysuckle Barn cannot accept responsibility for circumstances beyond their control in the unlikely event of mechanical breakdown, plumbing or wiring problems, inclement weather etc. The owners reserve the right to alter, adjust or cancel bookings where operational or other issues prevent the use of the property by guests and shall not be liable for any costs arising out of said cancellation. A full refund of tariff will be made.